FAQs

Q. What is STÓR’s box subscription service and how does it work?

A. At the beginning of each month/quarter we release a new box and e-mail the details to our subscribers.  Each box will contain a fresh new selection of men’s essential products like socks, boxers and t-shirts.  All our products are ethically produced and made from sustainable materials. For more information please go to the “BOXES” section of our website. You can subscribe to our subscription service or you can purchase boxes one at a time for a slightly higher price.

Q. Can I buy one off boxes?

A. Yes of course. You can buy one off boxes in the “PRODUCTS” section of our website.

Q. Can I buy one off products?

A. Yes of course. One off product are available in our "PRODUCTS”.

Q. How often do you release new boxes?

A. Every month and quarter we release a fresh box of products. We will also keep certain favorites in stock all year round.

Q. Do boxes always cost the same amount?

A. Yes. Every month and quarter the box prices stay the same. We have three subscription products which have three different price points. 

 Q. When am I charged as a subscriber?

A. Subscribers are charged when the package is shipped every month/quarter. Gift subscribers are the exception and they are charged up font for their selected gifting plan.

Q. Can I cancel my subscription?

A. Gift subscriptions cannot be cancelled as they have been paid for up front. For normal subscribers once your chosen plan is finished you can choose to continue with us or opt out. E-mail us at info@stor.supply and we will take care of it for you.

Q. How long does a subscription last?

A. This is up to you. We have a range of options to choose from. 


Q. I love most of the items in my box but there is one item I don’t like. Can I return it?

A. No. All our boxes come as a pack. This is how we can offer such great value. However if you have any special requests please e-mail us and we can see if we can help out in any way.

Q. How long does it take to process a return?

A. This typically takes about 2-3 Days from when we receive the item back with us.

Q. What happens if I receive a box/products that are damaged or broken?

A. Please email us at info@stor.supply and we will get back to you between 1-3 days.

Shipping

Q. Where do you ship to?

A. Our subscription service ships to UK, Ireland, Europe and the USA and worldwide (higher shipping rates apply).

Q. When does my order ship?

A. For normal product and box purchasing we ship between 1-3 days once order has been received.

For our subscription service we ship on the same day every month/quarter that you originally subscribed. You can also adjust your shipping date to whatever you want in the MANAGE YOUR ACCOUNT section of the website. 

Q. How much does shipping cost?

A. We offer free shipping throughout the UK and Ireland. For all other European deliveries our shipping charge is location specific and starts at €5. For USA & Worldwide higher rates apply. 

Q. Which service do you use to ship your products?

A. Our shipping partner is ANPOST. You can track your order with your unique tracking number at www.anpost.ie

Q. How long does delivery take?

A. For UK and Ireland delivery allow 3-5 days. For European delivery it can take from 8-13 days to most destination and sometimes even more for more remote locations.

Returns

Q. What’s your return policy?

A. We accept returns for all boxes and products within 30 days of an order being shipped.  Please Note we only accept returns for the entire box and the box, packaging and all products must be returned in perfect condition. We cannot accept returns for products that have been opened, removed from their packaging or tried on, due to the type of products being sold. The amount of the refund will be for the value paid for the product returned. Unfortunately we are unable to issue a credit or refund on shipping charges. If you want to return something please e-mail us at info@stor.supply for more information.